Introduction

Alphaworx, LLC operates this Site to provide roofing, siding, gutter, and solar services information, including complimentary inspections and consultations. By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

• Contact details: name, email address, phone number.
• Service details: property address, preferred dates/times, project specifics, and any notes you submit via Site forms (e.g., inspection or consultation requests, referral forms).
• Communications: messages you send to us by email, phone, text, or through Site forms.
• Consent statements: acknowledgement of contact permissions (e.g., phone, email, text). Your consent is not a condition of purchase, and you can withdraw at any time.
  • Statement of Non-Sharing We respect your privacy and will not share your phone number with third parties unless required by law or with your explicit consent.
  • Text Message Frequency We may use your phone number to send text messages for various purposes, including but not limited to appointment reminders, service updates, promotional offers, and responses to inquiries. The frequency of text messages may vary, but on average, we send approximately five text messages per month or in response to inquiries.
  • Message and Data Rates May Apply Disclosure When you provide your phone number for text message communication, you acknowledge that standard message and data rates may apply according to your service plan with your mobile carrier. You are responsible for any costs or fees associated with text message usage.

B. Information Collected Automatically

• Technical data: IP address, device and browser type, operating system, referring URLs, pages viewed, and timestamps.
• Cookies and similar technologies: used to improve Site functionality, analytics, and experience. You can adjust browser settings to refuse cookies; some features may not function properly without them.

C. Information from Third Parties

• Integrated services: if you interact with our social media or mapping links, those platforms may share limited information with us subject to their privacy policies.

2. How We Use Your Information

• Provide requested services, including inspections, consultations, assessments, and project communications.
• Schedule and manage appointments and follow-ups.
• Assist with insurance-related documentation and coordination, as needed and authorized by you.
• Communicate with you via phone, email, or text (including automated methods when permitted) regarding services, updates, and support.
• Improve the Site, services, customer experience, and marketing effectiveness.
• Send promotions or referral updates if you have opted in (you may opt out at any time).

3. Legal Bases for Processing

• Consent: when you submit forms or opt into communications.
• Legitimate interests: to deliver and improve our services and the Site efficiently and safely.
• Contractual necessity: to perform services you request and manage your account or project.

4. How We Share Information

• Service providers: trusted vendors that help us operate the Site, schedule appointments, communicate, or perform services on our behalf.
• Insurance participants: when assisting you with claims, we may share necessary details with your insurer or adjuster at your direction.
• Legal compliance and protection: to comply with applicable law, legal process, or to protect rights, property, or safety.

We do not sell your personal information.

5. Data Security

We use industry-standard technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights & Choices

• Access & portability: request a copy of your personal information.
• Correction: request that we update or rectify inaccurate data.
• Deletion: request that we delete your personal information, subject to legal exceptions.
• Restriction or objection: request limits on or object to certain processing.
• Withdraw consent: where processing is based on consent, you may withdraw at any time.
• Marketing opt-out: you may opt out of marketing messages by following unsubscribe instructions or contacting us.

To exercise rights, please see Contact Us below.

8. Contact Us

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective” date at the top of this page. Your continued use of the Site after an update constitutes your acceptance of the revised Policy.

Summary at a Glance